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RETURN POLICY: As with most stores, we generally do not accept returns on personalized or custom made items. Personalized and custom made items typically cannot be resold to someone else if returned. If there is a gross error on our part, or a defect in the product, we will gladly work with you to resolve the error or defect. We reserve the right to replace or repair your item at our discretion. We want you to be completely satisfied with your order, so please communicate any special requests to us at the time of your order. Please do not return any product without prior authorization. To obtain authorization, please call (516) 203-7594 or email Orders@jcjsilver.com
We will not be responsible for damaged or lost shipments sent to us. Please insure you package. Please note that shipping charges are non refundable. Please contact us before you attempt to return any product. If you have a question on our return policy, please ask for clarification prior to placing your order. CANCELLATIONS: Once an order is placed for a custom item or a personalized item it may not be cancelled. We find it necessary to enforce this policy because the items are manufactured based on your request and are ordered or made specifically for you.. All personalized items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Manufacturer. Of course if we have made an error on your order, we will replace the item at no charge to you. SHIPPING INFORMATION:We use a variety of carriers to deliver our products including the US Postal Service. You must tell us when you place your order if you cannot receive shipments at your delivery address via the US Postal Service. Please make us aware of any restrictions regarding your delivery address when you place your order. Please note that all carriers charge a redelivery fee for any shipment sent to an incorrect address. This includes but is not limited to incorrect street name or house number, incorrect zip code or apartment number. Any additional charges incurred as a result of an incorrect shipping address will be the responsibility of the customer, unless the error was made by JCJSilver & Gifts. Please note most carriers charge a minimum of $10 for each attempt to redeliver a package with an incorrect shipping address. The US Postal Service will typically charge the full shipping fee again to re-ship a returned package shipped to an incorrect address. Please double check your shipping address to avoid these unnecessary fees. We cannot be held responsible for orders that are directed to a valid address, but to the wrong party. Please check to see if your friends and relatives have moved. If a package is delivered to a valid address, but the intended recipient no longer resides there, we will not be held responsible if it cannot be retrieved from the current resident. Carriers will not pay an insurance claim for parcels that are shipped to the wrong location unless they made the error. Please double check the shipping address before submitting your order to avoid a delay or misdirected delivery. TURN AROUND TIMES & OTHER INFORMATION ABOUT OUR PRODUCTS JEWELRY We normally ship jewelry orders that do not require engraving such as mother bracelets, baby bracelets and name bracelets within 2-3 business days. Allow an additional 7-10 days for our special engraved items. You must also allow for transit time which varies based on your location. During the holiday season, Valentine's day and Mother's day, your order may take longer. Please order early to avoid seasonal delays. Please be advised that most carriers do not guarantee delivery dates for ground shipping prior to major holidays. Please consider our economical overnight service should you need a guaranteed delivery date on you jewelry order. We do our best to accommodate all rush orders. If you need your order in hand within 5 business days from the date you place your order, you will need to opt for overnight service. Ground shipping can take up to 7 days to arrive, so please keep this in mind when placing your order. We realize your gift is important and we are thrilled that you have entrusted us to create it for you. Please allow us enough time to ship the item to you once we've completed it. If we cannot meet your timeframe, we will contact you for approval on overnight shipping before manufacturing your item. Overnight shipping does not guarantee that your order will arrive the day after you place the order. If you have an urgent situation, please call or make mention of this in your order. We will contact you if we cannot work within your timeframe. Other Information About Jewelry We will resize our name bracelets once free of charge however, shipping charges are the responsibility of the customer. There is a minimum $5.00 fee per strand for subsequent resizing needs. Please contact us prior to shipping your jewelry to us for resizing. Jewelry should not be shipped without prior authorization. We have multiple locations and will advise you as to which location can best serve you. You will incur additional shipping charges if you send your jewelry without authorization.Should you need an additional strand added to a name bracelet, please contact us to make arrangements and for pricing. PLEASE DO NOT SHIP JEWELRY TO US WITHOUT PRIOR AUTHORIZATION. We are not responsible for lost or damaged parcels. We strongly recommend that you opt for insurance when returning jewelry to us for any reason. CUSTOM MADE WOODEN WALL LETTERS: most will normally ship within 2-4 weeks. Exceptions: 9 inch wooden wall letters with ribbons generally ship 2-3 weeks from the date ordered. Framed letters normally ship in 1-2 weeks. Hand painted 6, 8 & 10 inch wall letters are now taking approximately 3-4 weeks to prepare for shipping due to the large volume of orders that we are receiving. Rush service is sometimes available for an additional fee. These products fall under our custom made return policy. GIFT REGISTRY
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