Custom Order Return Policy
Custom made-to-order products are non-returnable. Your payment for our custom made products including bedding and nursery accessories is due in full when you place your order. No exceptions will be made to this policy.

Ordering
Please note that if you prefer to place your custom bedding/accessory order by phone we have a bedding specialist who can assist you with this process at no additional charge. She can be reached at 877-710-9889 x 705. Please leave a message if you get voicemail. Our bedding specialist will call you back as soon as possible.

Our Workmanship Guarantee
We're proud of our quality and workmanship. Please inspect your products upon arrival. In the event of error in workmanship or design fabrication, we will work with you directly to quickly resolve the problem at our expense. This includes full roundtrip transit of the product to/from your home.

Delivery Time & Turnaround
Delivery times & turnaround vary from product to product. These delivery times are generally noted on each of our products. Custom bedding is hand made and typically takes 4-6 weeks in production. Custom nursery accessories are also hand made and typically take 2-4 weeks in production. Allow approximately 2-5 additional days for shipping . Since our workload varies, we generally offer a window of time to allow for creation of your item. Please let us know if you have special turnaround requests. We're happy to help work with you to deliver your custom items more quickly, if possible. When you place your order and invoice is automatically emailed to you. Check your spam or junk mail folder if you have not received your invoice. We will email you again with your tracking information when your order ships. After you receive your invoice, we typically will not contact you until such time as your order is ready to ship unless we have a question on your order.

Important Note About Shipping: Matching nursery accessories will be shipped with bedding (if ordered together). Please plan on 4-6 weeks plus ship time for orders containing both bedding and accessories.

Shipping Charges: Bedding & accessories will ship together whenever possible for a flat charge of $22.50. If your shopping cart shows additional charges above $22.50, we will deduct these added charges after you place your order

If you are unable for any reason to adhere to our policy on custom made items please reconsider your order.